These terms and conditions govern the use of our website and the purchase of products from Lily Trekking. By placing an order, you agree to these terms. Please read them carefully.

1. General Information

Lily Trekking offers a wide range of outdoor gear, including hiking and fishing equipment, tech gadgets, and accessories. Our goal is to provide you with high-quality products to enhance your outdoor adventures.

2. Order Process

When you place an order with us, you are making an offer to purchase the products. We will confirm the acceptance of your order via email. Once your order is accepted, we will prepare the products for delivery. Please ensure that all information provided is accurate.

3. Payment Method

We only accept Cash on Delivery (COD) as the payment method. Payment must be made at the time of delivery. Please ensure you have the exact amount ready to avoid any inconvenience.

4. Shipping and Delivery

We strive to process and ship your orders as quickly as possible. Delivery times may vary depending on your location, but we aim to provide a smooth and timely service. Shipping charges, if applicable, will be mentioned at checkout.

5. Returns and Exchanges

We hope you are satisfied with your purchase, but if for any reason you are not, we accept returns and exchanges based on the following conditions:

  • The product must be unused and in its original packaging.

  • You must contact us within 7 days of receiving the product to initiate the return or exchange process.

6. Product Availability

While we make every effort to ensure the availability of all products listed, sometimes items may be out of stock. If this happens, we will inform you as soon as possible and offer you the option of waiting for restock or canceling the order.

7. Pricing and Offers

Prices are listed in local currency and are subject to change without notice. Offers and promotions are only valid for the time specified and are subject to availability.

8. Limitation of Liability

Lily Trekking will not be held responsible for any damages, losses, or injuries resulting from the use of our products. We encourage all customers to follow proper safety guidelines when using our products.

9. Contact Us

If you have any questions about your order or our terms and conditions, feel free to contact us at: Email: [email protected]