At Lily Trekking, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process under the following conditions:

1. Returns

  • You may return your product within 1-3 days from the date of delivery.

  • The item must be in its original condition, unused, and in the original packaging.

  • To initiate a return, please contact us via email at [email protected] within the return window.

2. Refunds

  • Refunds will be issued only if the product is returned to us in the required condition.

  • Since we only offer Cash on Delivery (COD) as a payment method, refunds will be processed in cash at the time of product pickup by our delivery team.

3. Return Shipping

  • The cost of return shipping is the responsibility of the customer, unless the product is defective or damaged upon arrival.

  • Please ensure that the product is properly packed to avoid damage during the return process.

4. Non-Returnable Items

Certain items may not be eligible for returns, such as:

  • Items that have been used or damaged.

  • Items that were purchased during promotional or clearance events (unless otherwise stated).

5. Exchange Policy

  • If you would like to exchange an item, please contact us within 1-3 days of receiving your order.

  • We will assist you with the exchange process, but you will be responsible for any return shipping costs.

6. Damaged or Defective Products

  • If the product you received is damaged or defective, please contact us immediately at [email protected].

  • We will arrange for a replacement or refund, depending on your preference and product availability.

7. Contact Us

For any questions or to initiate a return or refund, please reach out to us at: Email: [email protected]